A is for Access Point
A device, such as a wireless router, that allows wireless devices to connect to a network.
B is for BYOD
Bring Your Own Device. The policy of allowing employees to bring personal mobile devices to their work and access company information and applications.
C is for Cloud computing
Anything that involves delivering hosted services over the Internet. As opposed to traditional hosting, cloud service is sold on demand, is elastic in the amount of space needed and is managed by the provider.
D is for Disaster recovery
Process, policies and procedures that are related to preparing for recovery or continuation of technology infrastructure which are vital to an organization after a disaster.
E is for Encryption
The translation of data into a form that cannot be easily understood by third parties.
F is for Firewall
Set of related programs that protect the resources of one network from users in another network. It examines data to determine if it should be forward through to the destination or not.
G is for Google
American multinational corporation that offers Internet-related services and products. In addition to being the number one most used search engine, Google also provides cloud computing, software, online advertising technologies.
H is for Help Desk
A resource within a company dedicated to help solve problems belonging to users of information technology.
I is for IaaS
Infrastructure as a Service. A service that outsources equipment, such as hardware, servers and storage, to organizations. While the service provider owns the equipment, and houses, runs and maintains it, the client pays usually on a per-use basis.
J is for Java
A programming language designed to develop applications for the internet that can be used to different platforms.
K is for Knowledge Base
A collection of information typically stored in a searchable database, in the form of subject-problem-solution.
L is for LAN
Local Area Network. A group of computers and devices that share a communication line or wireless link in a limited area.
M is for Managed Services
The practice of outsourcing day-to-day management services, typically to improve operations and cut expenses.
N is for Network Operations Center
Abbreviated by NOC, a place from which administrators can monitor, maintain and supervise a telecommunications network.
O is for On-site
Taking place in particular site or premise.
P is for Proactive Monitoring
24/7, active monitoring of a sever or PC by a remote, central monitoring server.
Q is for QuickBooks
Accounting software package designed to manage payroll, sales, inventory and other needs of a business.
R is for Remote support
Tools and software that enables a support representative to connect to and work on a remote computer via the internet.
S is for SaaS
Software as a Service. Software delivery method giving access to software and functions remotely through a web-based service.
T is for Telephony
Field of technology involving the development, application and deployment of computer hardware and software that performs the same functions as telephone equipment.
U is for URL
Uniform Resource Locator. Standardized address, usually consisting of the access protocol and domain name that specifies a location on the internet.
V is for Virtualization
To create a virtual version of a device or resource.
W is for WAP
Wireless Application Protocol. Allows users to access the internet and other information services with their mobile phones.
X is for (Strat) X
Stratosphere Networks’ superhero, saving businesses from one IT disaster at time.
Y is for Yahoo!
American multinational Internet corporation providing a search engine, mail service, and directory of web sites organized by topic categories. Yahoo! stands for Yet Another Hierarchical Officious Oracle.
Z is for Zero-Day Vulnerability
A flaw that leaves software, hardware and firmware defenseless against an attack the same day the flaw is discovered.
